Patient Complaint/ Grievance Process

Patient Complaint/
Grievance Process

Aspire Rural Health System has a commitment to patient satisfaction. We are dedicated to resolving any complaints or concerns you may and use your feedback to improve our services.  If at any time you feel you are not being treated in a fair and caring manner, please contact Aspire’s Risk Management Department at 810-376-7031 or 989-912-6296. 

DNV Healthcare-National Integrated Accreditation for Health Care Organizations (NIAHO) surveys hospitals for compliance with the Medicare Conditions of Participation and Coverage.  You may also contact them with any concerns:

DNV Healthcare – NIAHO

3031 W. Grand Blvd., Suite 570

Detroit, MI 48202

Phone: 313-664-1900

If you have Medicare and feel you did not receive quality care, you may contact:

Livanta Phone: 888-524-9900

Fax: 855-236-2423




Other agencies for help with hospital concerns:

Department of Attorney General

(For elder abuse and Medicaid fraud)

Phone: 1-800-242-2873


Disability Rights – Michigan

Phone: 517-487-1755 or 800-288-5923

Fax: 517-487-0827




In addition, complaints can also be filed with:

Bureau of Community Health Systems

Toll-free call: 1-800-882-6006


Via Mail: P.O. Box 30664, Lansing MI 48909

Via Fax: 517-736-0213

Via E-mail: